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For Application Development & Delivery Professionals

The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

The 13 Providers Best Suited For Larger, Transformational Salesforce Projects

June 26, 2015

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Why Read This Report

Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business processes. Salesforce has become a leading platform for digital business transformation; it is powering new business models at companies such as Honeywell, The Coca-Cola Company, and Burberry. But, the growing scale and complexity of Salesforce projects creates challenges for its customers — who struggle with people, process, and technology issues in these larger initiatives. These customers are turning to third-party ecosystem partners for help managing technical complexity, business process complexity, and organizational change issues. In Forrester's 36-criteria evaluation of Salesforce implementation partners, we identified and analyzed the four most significant services partners — Accenture, Deloitte, Capgemini, and Salesforce Services — that are capable of implementing larger, more complex Salesforce projects. This report details our findings and helps application development and delivery (AD&D) professionals select the right partner for their large Salesforce implementation projects.

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  • Forrester Wave™: Salesforce Implementation Partners, Q2 '15

Table of Contents

  • Salesforce Project Complexity Creates New Demands On Its Partners
  • Salesforce Implementation Partners Evaluation Overview
  • Four Vendors Have Separated Themselves From The Pack
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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