Wave Report

The Forrester Wave™: Salesforce.com Implementation, Q2 2011

In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation

May 13th, 2011
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
John McCarthy , Mark Grannan

Summary

To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com (SFDC) implementation services providers, we found that Accenture and Wipro lead the pack because of their practice maturity, depth and breadth of resources, and suitability for larger, more complex deployments. Specialists like Appirio, Bluewolf, Model Metrics, Astadia, and CoreMatrix also fared well in the evaluation due to their deep technology expertise and their heavy focus on SFDC projects. Global consultancy Deloitte scored high, boosted by its capabilities in larger, more transformational deals and its expertise in change management. India-based providers like Cognizant, Infosys, and HCL lead the market with IP-based solutions such as accelerators, prebuilt integrations, and prebuilt test scripts for SFDC.

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