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For Customer Insights Professionals

The Forrester Wave™: Specialized Insights Service Providers, Q2 2020

The 13 Providers That Matter Most And How They Stack Up

June 8, 2020

Primary author headshot


  • By Jennifer Belissent, PhD
  • with Gene Leganza,
  • Jeremy Vale,
  • Daniel Weber

Why Read This Report

In our 18-criterion evaluation of insights service providers, we identified the 13 most significant ones — Alibaba Cloud, BearingPoint, EPAM, Fractal Analytics, HCL, LTI, NEC, SAP, Telefónica, Teradata, Tiger Analytics, West Monroe, and ZS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals select the right one for their needs.

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Table of Contents

  • Top Insights Service Providers Deliver Business Outcomes
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Vendor Inclusion Criteria
  • Supplemental Material
  • Related Research Documents