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For Application Development & Delivery Professionals

The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019

The Nine Providers That Matter Most And How They Stack Up

August 27, 2019

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Why Read This Report

In our 31-criterion evaluation of UCaaS providers, we identified the nine most significant ones — 8x8, Cisco, Dialpad, Fuze, Microsoft, Mitel, RingCentral, Star2Star, and Vonage — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.

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Table of Contents

  • UCaaS Is How Most Companies Will Deploy Unified Communications
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • The Endgame Is Multitenant SaaS, But Subscription Alternatives Exist
  • Supplemental Material
  • Related Research Documents

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