Wave Report

The Forrester Wave™: Web Conferencing, Q2 2010

Adobe, Cisco, IBM, And Microsoft Lead In The Web Meeting Scenario

June 25th, 2010
Ted Schadler, Vice President, Principal Analyst
Ted Schadler Vice President, Principal Analyst
With contributors:
Matthew Brown , Sara Burnes

Summary

In Forrester's 60-criteria evaluation of Web conferencing vendors, we found that traditional vendors Adobe, Cisco, IBM Sametime, and Microsoft's two offerings led the pack because of their breadth and focus on the Web meeting scenario that we evaluated. However, every product in our evaluation did well with meeting features. It was only in the strategy for collaboration and for Web meetings that vendors showed significant differences. This is not a surprise given the maturity of the market and the fact that conferencing encompasses so many different scenarios. AT&T, IBM LotusLive Meetings, and PGi are Strong Performers, and Citrix, Global Crossing, and InterCall are worthy Contenders.

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