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For Customer Experience Professionals

The France Customer Experience Index, 2017

How Brands Build Loyalty With The Quality Of Their Experience

November 13, 2017

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Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across four industries in the France CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Customer Experiences Remain Poor
  • Emotion Holds The Key To Achieving CX Leadership
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

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