Save or Share this Report

For Customer Experience Professionals

The France Retail Customer Experience Index, 2018

How French Retail Brands Earn Loyalty With The Quality Of Their Experience

March 11, 2019

Authors

Why Read This Report

How well do leading retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 15 French multichannel retailers and four French digital retailers that were analyzed as part of the France CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Forrester's Customer Experience Index Methodology
  • Yves Rocher Leads Multichannel And Amazon Tops Digital Retailers
  • The Keys To Achieving CX Leadership For Retailers
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

Recommended Research