The Future Of Services Is Value Orchestration

November 9th, 2020

With contributors:

Pascal Matzke , Frederic Giron , Liz Herbert , Duncan Jones

Summary

The old plan-build-run models of services with time-and-materials pricing align poorly with the needs of a future fit enterprise, where transformation is continuous and multidimensional and carries the uncertainty of the unknown. CIOs need a better model. This report describes a new paradigm we call co-innovation partnership, where each party takes on new responsibilities with shared benefits, putting value at the center of the relationship and using outcomes-based commercial models to create alignment.

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