Advanced Search

Save Or Share This Report

For CIO Professionals

The Future Of Telecom: Strategies To Move Off The Endangered Species List

December 2, 2011

Primary author headshot

Authors

Why Read This Report

Telcos are an endangered species; their traditional business model has come undone, and many operators face a downward revenue/earnings/investment spiral. The classic telco position is eroding due to competition from alternative connectivity providers, IT services firms, and over-the-top providers, all enabled by open regulatory environments. To move off of the endangered species list, they must define strategies for adjusting their network cost structure via network outsourcing and sharing. Operators must outline a clear migration strategy for their existing customer base from a legacy to an all-IP environment, while defining new, sustainable revenue opportunities in wholesale and cloud computing. Operators will need to better align their network capabilities with consumer behaviors and core business processes. This will mean acting as a central ecosystems manager for some, orchestrating network, software, device, and professional service capabilities. We expect few operators to make such a transformation. Those operators that can't, or don't want to, commit to this transition will instead adjust their operations to become lean connectivity utility providers.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Table of Contents

  • Telcos Are An Endangered Species
  • Telcos Face Momentous Operational And Financial Challenges
  • Imperative One: Understand Inherent Strengths And Limitations
  • Imperative Two: Reinforce Existing Strengths
  • Imperative Three: Reposition In The Value System
  • A Minority Of Telcos Will Complete The Transformational Journey
  • RECOMMENDATIONS

  • Preparing For The Future: Take Many Small Steps, Not One Giant Leap
  • WHAT IT MEANS

  • A Handful Of Telcos Will Play A Dominant Role At The Top Of The Value Chain
  • Related Research Documents

Recommended Research