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For Application Development & Delivery Professionals

The Growing Importance Of Process To Digital Transformation

New Goals, Tools, And Methodologies Reshape Process Initiatives

May 8, 2018

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  • By Rob Koplowitz
  • with Christopher Mines,
  • John Rymer,
  • Allison Vizgaitis,
  • Andrew Reese

Why Read This Report

Forrester's Q1 2018 Digital Process Automation Survey revealed that respondents' businesses are changing in ways that require more digital automation than ever before. Application development and delivery (AD&D) pros must rethink their approach to process initiatives to support a level of automation most are unprepared to address. This report examines how process initiatives increasingly focus on digital transformation — and the approaches organizations are taking to accomplish their new goals.

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Table of Contents

  • The Goals Of Process Initiatives Don't Match Their Reality
  • New Process Goals Require New Approaches And Methodologies
  • Recommendations

  • New Process Goals Require New Skills, Methodologies, And Tools
  • What It Means

  • Process Automation Will Catalyze Deep Organizational Change
  • Supplemental Material
  • Related Research Documents

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