Save or Share this Report

For Infrastructure & Operations Professionals

The Low-Hanging Fruit That Service Operations Teams Should Consider Now

November 13, 2009

Primary author headshot

Authors

Why Read This Report

Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can maintain their current IT technology investment levels. But in the end, they all have the same need to reduce the cost of IT. Organizations are relying on IT to make use of efficient technologies and to make the right decisions on adopting efficient technology to support the business. This report focuses on the low-hanging fruit of service operations such as self-service service catalogs, IT search engines, and remote control.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Invest In Tools That Improve Service Operations And Productivity
  • What Tools Do You Need To Support Service Operations?
  • Service Operations Spend Is Not Purely Infrastructure "Overhead"
  • WHAT IT MEANS

  • Don't Be Trapped In Tool Discussions
  • Related Research Documents

Recommended Research