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For CIOs

The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Drive Customer-Centricity With An Adaptive Approach To Technology Management

October 13, 2020

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Why Read This Report

Technology transformation is a fundamental lever to change the working of government overall. Government priorities, including higher citizen engagement, improved productivity, and stronger economic growth, all depend on digital technology. Technology transformation will enable government organizations to do more with potentially lower investments. This report helps government CIOs devise their strategies for technology transformation as the basis for enabling customer-centric solutions.

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Table of Contents

  • Government Technology Transformation Delivers Better Experiences
  • Government Technology Initiatives Have Their Own Dynamics
  • Theory Is Great — But Practice Is Even Better
  • What It Means

  • The Move To Customer-Obsessed Government Is Multidimensional
  • Supplemental Material
  • Related Research Documents

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