Trends Report

Quantifying Your Company's Workforce: Customers Benefit When Employees Do, Too

Learn How To Effectively Interpret The Data And Define Limits On Employee Privacy

August 3rd, 2018
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Heidi Shey , Srividya Sridharan , Christopher Voce , Clare Garberg , Diane Lynch

Summary

A new class of technologies has joined those available in HR management system platforms, making it easier for organizations to collect data on their employees’ productivity and experiences. Employees are also equipping themselves with wearables and apps to track and improve their productivity. Forrester collectively calls this trend “the quantified workforce” — but how to effectively interpret the data and where to draw the lines for employee privacy are the defining questions in this area. This report explains the quantified workforce as well as the technologies, the limitations, and what companies are learning.

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