The ROI Of SaaS
A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed
May 13, 2016
Why Read This Report
Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must evaluate where SaaS makes business sense by looking at business value, cost, flexibility, and risk. This report looks at the longer-term impact of replacing an on-premises application with SaaS and provides detailed models for customer relationship management (CRM) and enterprise resource planning (ERP) scenarios. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- SaaS Has Become A Viable Choice In Nearly All Application Decisions
- A Good SaaS Business Case Has Four Key Elements
- An ROI Analysis Shows That SaaS Is A Good Bet For Long-Term Value
- Use Forrester's SaaS TEI Models As A Starting Point
- Supplemental Material
- Related Research Documents
Navigate The Future Of CRM In 2016
February 3, 2016 | Kate Leggett
Transform Customer Processes And Systems To Improve Experiences
March 2, 2016 | Kate Leggett
Four Steps To A Data Management Strategy In Light Of Big Data
February 26, 2015 | Mike Gualtieri