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For Application Development & Delivery Professionals

The ROI Of SaaS

A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed

May 13, 2016


Why Read This Report

Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must evaluate where SaaS makes business sense by looking at business value, cost, flexibility, and risk. This report looks at the longer-term impact of replacing an on-premises application with SaaS and provides detailed models for customer relationship management (CRM) and enterprise resource planning (ERP) scenarios. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • SaaS Has Become A Viable Choice In Nearly All Application Decisions
  • A Good SaaS Business Case Has Four Key Elements
  • An ROI Analysis Shows That SaaS Is A Good Bet For Long-Term Value
  • Recommendations

  • Use Forrester's SaaS TEI Models As A Starting Point
  • Supplemental Material
  • Related Research Documents

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