The ROI Of Telepresence
A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence
February 25, 2009
Why Read This Report
Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major hard cost savings. However, telepresence users also cite increased collaboration for faster decision-making, improved work/life balance, increased productivity, and contribution to greening of the environment as other major benefits. This TEI analysis and the accompanying data spreadsheets go into detail on the benefits, costs, and risks of telepresence. Organizations we interviewed use telepresence for internal operations among offices in different geographies, for building relationships with customers, and for working with partners in many parts of the world. The biggest risks to realizing the ROI of telepresence are that employees continue to travel extensively and fail to use telepresence to change their way of doing business.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- Global Business Requires Fast, Effective "You Are There" Communications
- Three Factors Determine The Risk Of Telepresence
- Calculating Telepresence ROI For A Consumer Goods Manufacturing Company
- For The Best ROI, Make Changes In Corporate Work Style
- Reap A Positive ROI By Investing In Telepresence Over The Long Term
WHAT IT MEANS
- Telepresence Will Expand Beyond Business
- Supplemental Material
- Related Research Documents
The UC User Dilemma: If I&O Builds It, Will They Come?
August 3, 2011 | Onica King
Vendor Landscape: Standalone Learning Management System Vendors
September 15, 2016 | Claire Schooley
Use HR People Analytics To Drive Business Results
August 5, 2016 | Claire Schooley