Trends Report

The State Of Business Architecture In 2021 — The Rise Of Business SMEs

Experience, Organization, And People Architects Become More Prominent

May 5th, 2021
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Gene Leganza , Audrey Hecht , Madison Bakalar

Summary

Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Our research finds that BA leaders are increasing the number of subject matter experts (SMEs) that support their practice as they focus on value delivery to customers. To continue maturing your BA practice, build sustainable relationships with your stakeholders, learn new skills, and work more closely with your enterprise architecture (EA) peers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.