A resilient company can absorb the impact of any unexpected event without failing to deliver on its brand promise. In this report, the second in a series highlighting the current state of business continuity, Forrester examines how risk professionals can improve the resiliency of their firms by changing their approach to business continuity (BC) planning — including how they conduct business impact analyses and risk assessments, and how they develop, maintain, and exercise plans. Risk pros responsible for BC should use this report to adjust and improve their own planning processes.