The State Of Consumers And Technology: Benchmark 2012, US
North American Consumer Technographics®
December 19, 2012
Why Read This Report
This report is a graphical analysis of Forrester's North American Technographics® Online Benchmark Survey (Part 1), Q2 2012 (US, Canada). It provides a generational overview of US consumers' behaviors and technology attitudes. We have included forecasts for the online population as well as for smartphone and tablet users. Our analysis shows that consumers of all ages are embracing the opportunity to find information and connect with people and brands wherever they are — at home, in the car, while shopping, and during many other aspects of their daily lives. For companies, this means the emergence of the always addressable customer — a large and growing audience that demands value from the brands with which they engage. Market insights professionals should use this report to understand the technology behaviors of their target generations and how best to engage with them.
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Table of Contents
- Technology Plays A Role In The Lives Of All Generations
- Using The Data: 57,499 US Online Individuals, 159 US Brands
- Supplemental Material
2012 Customer Experience Predictions
January 6, 2012 | Kerry Bodine
Executive Q&A: Design Personas And Customer Journey Maps
November 16, 2015 | Tony Costa
The State Of Consumers And Technology: Benchmark 2015, US
September 28, 2015 | Gina Fleming