Data Overview Report

The State Of Digital Banking, 2018

Digitally Empowered Customers Are Reshaping The Landscape

February 7th, 2018
Aurelie L'Hostis, Principal Analyst
Aurelie L'Hostis Principal Analyst
With contributors:
Peter Wannemacher , Zhi-Ying Barry , Alyson Clarke , Edoardo Zavarella , Benjamin Ensor , Jacob Morgan , Arnav Gupta , Sam Bartlett

Summary

The banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores how digital technologies are changing the industry's customers, competitors, and operations globally. It charts the different approaches to digitization that digital business teams have taken to deliver superior digital customer experience and digital operational excellence.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.