Save or Share this Report

For Application Development & Delivery Professionals

The State Of Digital Experience Delivery, 2015

April 9, 2015

Primary author headshot

Authors

Why Read This Report

Forrester recently surveyed 135 technology, marketing, and business professionals with decision-making roles in customer-facing web and mobile experience delivery to ask about their strategies for the coming 12 months. We found that organizations struggle to manage hundreds of digital properties, with complex challenges like modernizing and integrating disparate technologies, dividing roles and responsibilities among many stakeholders, and finding the staff and skills they need to succeed. This report dives into Forrester's Q1 2015 Digital Experience Delivery Online Survey to help application development and delivery professionals understand the challenges organizations face in delivering digital customer experiences and their priorities for the next 12 months.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Firms Manage Hundreds Of Digital Experiences — And It's Not Easy
  • Resources, Integration, And Coordination Top The List Of Challenges
  • WCM, Analytics, And Mobile Are Investment Priorities
  • Service Providers Close The Skills Gap For 84% Of Companies
  • recommendations

  • Use These Data Points To Make Your Own Business Case
  • Supplemental Material
  • Related Research Documents