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The State Of Digital Insurance, 2019

Landscape: The Digital Insurance Strategy Playbook

February 5, 2019

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This is the Landscape report in The Digital Insurance Strategy Playbook For 2019.

Why Read This Report

Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report explores how digital technologies are changing the industry's customers, competitors, products, and operations globally. It charts the different responses that digital teams in personal and commercial insurance lines have mounted, as well as the ecosystem of vendors that are keen to aid their digital transformation efforts. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Customers' Digital Interactions With Insurers Are Increasing
  • Digitally Empowered Customers Disrupt Insurance
  • Insurers Struggle With Digital Strategy Execution And Scope
  • Vendors That Pitch Digital Transformation Play To Their Strengths
  • Recommendations

  • Digital Business Teams Must Think Beyond Digital Channels
  • Supplemental Material
  • Related Research Documents

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