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For eBusiness & Channel Strategy Professionals

The State Of Digital Insurance, 2021

Landscape: The Digital Insurance Strategy Playbook

February 9, 2021


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This is the Landscape report in The Digital Insurance Strategy Playbook For 2021.

Why Read This Report

The 2020 coronavirus pandemic has turbocharged and changed the drivers of digital transformation in insurance. This report explores how digital technologies are changing the industry's customers, competitors, products, and operations globally. It charts the different responses that digital teams in personal and commercial insurance lines have mounted, as well as the ecosystem of vendors that are keen to aid their digital transformation efforts. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • COVID-19 Has Accelerated Consumer Digital Adoption
  • Digitally Empowered Customers Disrupt Insurance
  • Insurers Struggle With Digital Strategy Execution And Scope
  • Vendors That Pitch Digital Transformation Play To Their Strengths
  • Recommendations

  • Focus On Digital Business, Not Just Digital Channels
  • Supplemental Material
  • Related Research Documents

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