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For CIOs

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

November 6, 2009


  • By John McCarthy,
  • Pascal Matzke
  • with Ellen Daley,
  • Edward Radcliffe,
  • Chétina Muteba

Why Read This Report

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted from strong anticyclical growth, the picture is much more mixed this time in terms of spending plans. This document summarizes the key highlights from Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2009, which offers deeper insights into enterprise spending behavior for IT services and outsourcing.

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Table of Contents

  • About This Document
  • Basic Segmentation Available
  • The Economy Impacts IT Services Spending
  • IT Spending In Light Of Economic Conditions
  • Outsourcing, Consulting, And Offshore Spending Plans
  • Current IT Services Budgets And Spending Plans
  • Sourcing Strategy, Priorities, And Satisfaction
  • Sourcing Strategies
  • IT Services Challenges
  • IT Services Agenda
  • New Technology Adoption
  • Client Relationships With Services Providers Remain Volatile
  • IT Services Vendor Landscape
  • IT Services Vendor Satisfaction
  • A Mix Of Traditional And Online Media Influence Services Decisions
  • Sources Of Information And Purchasing Influence
  • Data Available In This Survey
  • Supplemental Material

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