Trends Report

The State Of Remote Work, 2020

Flexible Work Is Now A Business Necessity

July 6th, 2020
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Lauren Nelson , James McQuivey, PhD , J. P. Gownder , David Brodeur-Johnson , Tyler Brown , Diane Lynch

Summary

The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it well requires organizations to formalize a structure for remote working that mitigates its major challenges, such as outdated technology, lack of face-to-face interaction, and employee trust issues, as well as responses specific to COVID-19. This report helps technology and business leaders formalize a plan for a remote work program that fosters business growth, improves employee experience (EX), and enables continuous business operations. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it to include new survey data and interviews.

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