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For eBusiness & Channel Strategy Professionals

The State Of Retail Payments — Outlook For 2019

Payment Leaders Shift Priorities To Omnichannel, Customer Experience

November 29, 2018

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Why Read This Report

"The State Of Retail Payments" is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers' views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision makers. The report also explores the role of emerging digital payments and how merchants are investing in new payment technology.

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Table of Contents

  • Retail Payment Leaders Focus On Minimizing Fraud, Security Risks
  • In 2019, Payment Leaders Shift Their Focus To Customer Experience
  • Merchant-Vendor Relationships Improve
  • Recommendations

  • Retailers Need To Focus On Customer Payment Experiences
  • Supplemental Material
  • Related Research Documents