Trends Report

The Top 10 Chatbots For Enterprise Customer Service

June 29th, 2017
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
With contributors:
Stephen Powers , Bill Seguin , Diane Lynch

Summary

In Forrester's evaluation of the emerging market for chatbots in customer service, we identified the10 most significant providers — [24]7, Artificial Solutions, Creative Virtual, Inbenta, Interactions, IPsoft, Nanorep, Next IT, Nuance, and Reply.ai — in the category and ranked them. This report details our findings about how well each vendor scored in 10 criteria and where they stand in relation to each other. Application development and delivery (AD&D) and customer service professionals can use this review to select the right partner for their chatbot needs.

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