Report

The UK Customer Experience Index, 2017

How Brands Build Loyalty With The Quality Of Their Experience
November 13th, 2017
With
Roxana Strohmenger
Xiaotong Duan
William Willsea
Gabriella Zoia
and Rachel Birrell

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index. We also unveil surprising trends in CX quality and the role

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