Trends Report

The UK Customer Experience Index, 2018

How Brands Build Loyalty With The Quality Of Their Experience

December 21st, 2018
Alex Causey, null
Alex Causey
With contributors:
Harley Manning , Michelle Yaiser , Amanda Chen , Shayna Neuburg

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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