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For Customer Experience Professionals

The US Auto And Home Insurers Customer Experience Index, 2018

How US Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

June 20, 2018


Why Read This Report

How well do leading auto and home insurers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 insurers that were analyzed as part of the US CX Index. We also unveil trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Forrester's Customer Experience Index Methodology
  • USAA Continues To Lead
  • The Keys To Achieving CX Leadership For Auto And Home Insurance
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents

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