Save or Share this Report

For Customer Experience Professionals

The US Health Insurers Customer Experience Index, 2018

How US Health Insurers Earn Loyalty With The Quality Of Their Experience

June 19, 2018

Authors

Why Read This Report

How well do leading health insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 17 health insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Get Access

This document is not available for individual purchase. Log in or Become a client to get access to this document and more Forrester research, aligned to leadership roles across business and technology management.

Table of Contents

  • Forrester's Customer Experience Index Methodology
  • Kaiser Permanente Continues To Lead
  • The Keys To Achieving CX Leadership For Health Insurers
  • Recommendations

  • Chart Your Course To CX Transformation
  • How Forrester Can Help
  • Supplemental Material
  • Related Research Documents