Report

The Australia Superannuation Customer Experience Index, 2018

How Australian Superannuation Firms Earn (But Mostly Lose) Loyalty With The Quality Of Their Experience
May 8th, 2019
With Contributors:
Seles Sebastin
and Bill Nagel

Summary

How well do leading superannuation (retirement benefit fund) firms earn loyalty with the quality of their customer experience (CX)? For the first time, we reveal the complete rankings of seven superannuation firms that we analyzed as part of the Australia

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.