Report

The Booking-Baffled Traveler

The Problems US Online Leisure Travel Bookers Encounter When Booking Travel Online — And How Travelers Resolve These Booking Snafus
April 23rd, 2010
With Contributors:
Courtney Tincher
and Brendan McGowan

Summary

Stale planning and booking processes make it difficult for a critical mass of travelers to complete the simplest of tasks on travel sites. Nearly one in five US online leisure travel Bookers encounters problems when booking travel online. These people are

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