Report

The Business Case For Virtual Agents

Why A Personalized Virtual Agent Is The Right Tool For Today's Self-Service Driven Consumer
September 30th, 2014
With Contributors:
Zia Daniell Wigder
and Rebecca Katz

Summary

Virtual agents have evolved from simple, self-service chat-bots to today's personalized, data-driven answer engines that deliver customer value in both sales and service engagements. eBusiness leaders who passed on these tools years ago are likely missing

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