Trends Report

The COVID-19 Pandemic Alters The Payment Industry In Europe For Good

How Overnight Digital Payment Adoption Reshapes The Industry

September 18th, 2020
Jacob Morgan, null
Jacob Morgan
With contributors:
Oliwia Berdak , Corrado Loreto , Anna Vyshnevska , Sam Bartlett


The COVID-19 pandemic has driven consumers toward digital payments across Europe and changed spending patterns due to personal and macroeconomic uncertainty. Many of these changes will persist, and the effects will present banks and payments firms with opportunity — but also considerable challenges — for years to come. This report helps digital business leaders in banking and payments decode the impact of consumer behavior changes on payments and adapt their strategies to meet the challenges ahead.

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