Report

The Canada Customer Experience Index, 2016

Canadian Company Scores Reveal A Year Of Stagnation
September 29th, 2016
With
Roxana Strohmenger
Gabriella Zoia
and Rachel Birrell

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in Canada and the specific brands that you must beat to take the lead in your own industry. We also compare tradition

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.