Report

The Canada Customer Experience Index, 2017

How Brands Build Loyalty With The Quality Of Their Experience
August 28th, 2017
With
William Willsea
Xiaotong Duan
Ben Salamin
and Rachel Birrell

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 192 brands across 18 industries in the Canada CX Index — based on a survey of over 74,023 adult customers. We al

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