Report

The Forrester Banking Wave™: Canadian Mobile Apps, Q2 2018

Mobile Banking Apps Fail To Balance Great Functionality With Great User Experience
June 7th, 2018
With Contributors:
Benjamin Ensor
Amelia Nickels
and Sam Bartlett

Summary

Digital banking leaders need to build mobile banking experiences around customer needs, empowering customers to manage their finances while reassuring customers by providing support along the way. To see how helpful and easy to use mobile apps are to cust

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