Best Practice Report

The Forrester Digital Experience Review™: UK Mobile Banking Apps, Q4 2020

NatWest Is The UK's Overall Digital Experience Leader

November 16th, 2020
Karine Cardona-Smits, null
Karine Cardona-Smits
Luis Deya, null
Luis Deya
With contributors:
Oliwia Berdak , Senem Guler Biyikli, PhD , Corrado Loreto , Madeline King , Clarissa Skinner , Sam Bartlett


For millions of people, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different mobile banking experiences are, we evaluated six smartphone apps of UK banking brands. This report lays out where these companies excel, where they fall short, and how banking executives and their teams can learn and improve their own mobile banking efforts.

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