Best Practice Report

The Forrester Digital Experience Review™: UK Mobile Banking Apps, Q4 2020

NatWest Is The UK's Overall Digital Experience Leader

November 16th, 2020
With contributors:
Oliwia Berdak , Madeline King , Senem Guler Biyikli , Corrado Loreto , Clarissa Skinner , Sam Bartlett

Summary

For millions of people, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different mobile banking experiences are, we evaluated six smartphone apps of UK banking brands. This report lays out where these companies excel, where they fall short, and how banking executives and their teams can learn and improve their own mobile banking efforts.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.