The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020

The 13 Providers That Matter Most And How They Stack Up
April 13th, 2020
With Contributors:
Sara Sjoblom
and Peter Harrison


In Forrester's evaluation of the emerging market for digital-first customer service, we identified the 13 most significant providers — [24], Astute, Comm100, Conversocial, eGain, Glia, Helpshift, Khoros, Kustomer, LivePerson, LogMeIn, Nuance Communica

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