The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q3 2018

Twenty Technologies Underpin Customer Service
July 24th, 2018
With Contributors:
Laura Naparstek
and Peter Harrison


Customer service is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in customer service, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tid

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