Report

The Forrester Tech Tide™: Sales And Customer Service Technologies, Q3 2018

Eighteen Technologies Underpin Customer Engagement
July 19th, 2018
With
and Peter Harrison

Summary

Delivering differentiated customer experiences is critical to firms' ability to win, serve, and retain customers. To accelerate their performance in sales and customer service, companies are evaluating and adopting a range of contributing technologies. Th

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