Report

The Forrester Wave™: Customer Analytics Service Providers, Q2 2019

The 12 Providers That Matter Most And How They Stack Up

May 30th, 2019
With contributors:
Srividya Sridharan, Robert Perdoni

Summary

In our 33-criterion evaluation of customer analytics service providers, we identified the 12 most significant ones — Allant Group, Clarity Insights, CSS Corp, EXL Service, Fractal Analytics, Genpact, LatentView Analytics, Mu Sigma, ProKarma, Tiger Analytics, Tredence, and TTEC — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals select the right one for their needs.

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