Report

The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

The 12 Providers That Matter Most And How They Stack Up
December 2nd, 2020
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

In our 28-criterion evaluation of customer experience (CX) strategy consulting practices, we identified the 12 most significant ones — Accenture, Bain & Company, BearingPoint, Capgemini, Deloitte, EPAM, IBM, KPMG, McKinsey & Company, North Highland, PwC,

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