In our 28-criterion evaluation of customer experience (CX) strategy consulting practices, we identified the 12 most significant ones — Accenture, Bain & Company, BearingPoint, Capgemini, Deloitte, EPAM, IBM, KPMG, McKinsey & Company, North Highland, PwC, and Rightpoint — and researched, analyzed, and scored them. This report shows how each practice measures up and helps CX professionals select the right one for their needs.