The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

The Nine Providers That Matter Most And How They Stack Up
October 30th, 2018
Ben Salamin
and Shayna Neuburg


In our 40-criteria evaluation of customer feedback management (CFM) providers, we identified the nine most significant ones — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE Satmetrix, Qualtrics, SMG, and Verint — and researched, analyzed, and

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