In our 32-criterion evaluation of customer identity and access management (CIAM) providers, we identified the 13 most significant ones — Akamai, Auth0, ForgeRock, IBM, LoginRadius, Microsoft, Okta, OpenText, Optimal IdM, Ping Identity, Salesforce, SAP, and WSO2 — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk (S&R) professionals select the right one for their needs.