Report

The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

Intelligence And Omnichannel Engagement Are Fueling Adoption Of Customer Service Solutions
June 28th, 2017
With
Sara Sjoblom
Chad Rafferty
and Peter Harrison

Summary

In our 35-criteria evaluation of customer service solution vendors for enterprise organizations, we identified the nine most significant ones — eGain, Microsoft, Oracle, Pegasystems, Salesforce, SAP Hybris, ServiceNow, SugarCRM, and Verint Systems — and r

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