Wave Report

The Forrester Wave™: Journey Mapping Platforms, Q2 2020

The Eight Providers That Matter Most And How They Stack Up

June 15th, 2020
With contributors:
Martin Gill , Paul McKay , Clarissa Skinner , Shayna Neuburg

Summary

In our 26-criterion evaluation of journey mapping providers, we identified the eight most significant ones — CustomersFirst Now, cx/omni, Decooda International, More than Metrics, MURAL, Strativity Group, SuiteCX, and UXPressia — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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