The France Customer Experience Index, 2016

Repeat Winners Hold Steady As The Overall Quality Of CX Worsens In France
November 14th, 2016
With Contributors:
Roxana Strohmenger
Gabriella Zoia
and Rachel Birrell


How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in France as well as the leaders and laggards in the credit card, digital retail, traditional retail, and banking ind

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