Report

The France, Germany, And UK Customer Experience Index, 2015

Benchmarking France, Germany, And UK Brands That Create The Most Loyalty With Their Customer Experience
September 28th, 2015
With Contributors:
Michael Gazala
Gabriella Zoia
and Kara Hartig

Summary

Three-quarters of companies want to improve their customer experience (CX) in 2015. Forrester's Customer Experience Index (CX Index™) benchmarks 203 companies that do business in the UK, France, and Germany across eight industries. CX professionals can us

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.